HR Manager – TELUS Sourcing Solutions

October 2009 – Present

• Manage HR team of 40 Specialists including: Recruiters, Staffing Consultants, Benefits Advisors, Retirements/Resignations/Terminations Advisors, Job Data Administrators, Leaves Specialists, HR Business Analysts, and HR Team Leads;
• Oversee Human Resources functions for 13,000 employees, 300 hiring managers, and 10 unions;
• Direct all Labour Relations including advisory services through Collective Bargaining;
• Strong Focus on Performance Management including performance process and technology design to establish efficiencies and tracking;
• Spearhead succession and career progression while prioritizing coaching and mentorship programs;
• Project Manager for “Spring Staffing”, a $5,000,000 client based annual Recruitment and Staffing initiative that touches all facets of HR and over 200 departments;
• Supervise and approve all HR process improvements and modifications;
• Extensive leadership reporting, including employment tracking, employee performance reports, employee engagement etc.

• Notable Achievements: Improved employee engagement by 200%, highest rated Manager (through employee survey) in team’s history, 99+% fill rate for contingent staff (up to 600 jobs per day), and implemented successful Succession planning process as part of Performance Management seeing 20% of staff being promoted.

Vice President, Human Resources – Officejobs.com

September 1994 – October 2009

• Manage HR team of 24 Specialists including: Recruiters, Staffing Consultants, Programmers, Payroll Administrators, Benefits, Resignations/Terminations, Leaves, and HR Business Analysts;
• Primary client advisor for HR Services, including clients with up to 100,000 employees;
• Direct all Labour Relations, as well as client LR and Collective Agreement compliance;
• Strong Focus on Performance Management including performance process and technology design to establish efficiencies and tracking;
• Spearhead succession and career progression while prioritizing coaching and mentorship programs;
• Project Manager for all large client based technology implementations (Social Media, ATS, HRIS etc.) and integrating with client processes and internal applications;
• Expanded corporate footprint nationally including full oversight of satellite offices, comprising of Recruitment, Training, Sales and Operations.

• Notable Achievements: Invented and implemented the world’s first online temp agency, lead organizational growth to make Alberta’s 30 fastest growing companies and Profit Magazine’s Fast 100 (orchestrated 1000% growth), Implemented Socially engineered Recruitment campaigns creating 300% increase in qualified candidate applications.

SUPPLEMENTALS

Human Resource Management System and Applicant Tracking System:

I have conceptualized, designed, implemented and integrated over a dozen HRMS and ATS solutions. Often this process has required ERP integration with PeopleSoft based solutions or other smaller but highly customized client based solutions.

Build costs have ranged between $150,000 and $500,000. I am also well versed in managing the build of job related portals making use of supporting websites utilizing ATS features, search engine optimization tools for jobs and have a complete understanding of integrating those solutions with previously existing HRMS’s and ATS’s.

HR Social Engineering:

Social media is a specialty. Utilizing Search Engines, Social platforms such as LinkedIn, Twitter and Facebook, video, classifieds, and channel marketing through traditional media initiatives to enhance candidate attraction, onboarding and employee engagement has been a catalyst for my HR successes over the past many years.

Project Management:

Project Management began nearly 20 years ago with Adobe Systems and a large scale facility move amalgamating 4 facilities in western North America into one large facility in Dallas. I was provided cart blanche management on a significantly important move for the world’s 4^th largest software developer.

I continued my project management development with noteworthy projects with Alberta Health Services and more recently the Calgary Board of Education. As the PM in charge of facilitating a team of roughly 75 members for “Spring Staffing” I was accountable for the employment transitions of thousands of employees leading into the new 2010-2011 school year. Transitions include massive layoffs, significant volumes of employee changes and new jobs all culminating to a single effective date. I have accumulated over 13,000 hours of Project Management hours within Human Resources.

Education

My education typically has focused on technology. I graduated from SAIT with a System Support Certificate. The program was accelerated to one year from a typical two year program. Subsequently, I achieved a multitude of additional technological certifications. The strong educational background in technology has enabled me to push the innovation envelope within Human Resources.

Interests

I am a two-time Ironman Canada finisher and a former National Shooting Champion. I strongly believe in making a difference in myself and in my community. In addition to consistently pushing my personal limits, I also spear-head an annual toque and mitts drive for the Calgary Drop In Centre (The DI) which donates over 2500 pairs of new winter gloves every year to the organization.